📈 Trend Analysis

Year-over-Year performance trends and growth patterns

3-Year Longitudinal Study | 2023-2025

📊 Year-over-Year Key Metrics

Performance evolution across three years

Total Projects
310
95 105 110
3-Year Revenue
₹1.58Cr
₹47L ₹52L ₹59L
Avg CSAT Score
3.27
2.8 3.6 3.4
Team Size
52-58
45 50 55

📈 Customer Satisfaction Score Trend

V-Shaped Recovery
5.0 4.0 3.0 2.0 1.0 2.8 3.6 3.4 2023 2024 2025 Crisis Peak Dip
2.8
2023 - Technical Crisis
3.6
2024 - Recovery Peak
3.4
2025 - PMS Crisis

📊 Multi-Metric Year-over-Year Comparison

Metric 2023 2024 2025 2023→2024 2024→2025 Overall
Projects 95 105 110 ↑ +10.5% ↑ +4.8% 📈 Growing
Revenue ₹47.15L ₹52.38L ₹58.72L ↑ +11.1% ↑ +12.1% 📈 Growing
CSAT Score 2.8 3.6 3.4 ↑ +28.6% ↓ -5.6% ⚠️ Mixed
On-Time % 24% 58% 54% ↑ +142% ↓ -7% ⚠️ Slipping
UI/UX Revisions 4.9 2.8 2.2 ↓ -43% ↓ -21% ✅ Resolved
Hosting Issues 23 8 3 ↓ -65% ↓ -63% ✅ Resolved
PMS Issues 0 12 83 New ↑ +592% 🔴 Crisis

📊 Issue Distribution Over Time

How problem areas shifted across years

UI/UX Hosting SEO PMS/CRM 80% 60% 40% 20% 0% 2023 2024 2025 76% 44% 47%
💡 Key Insight: Issue Migration
Technical issues (UI/UX: 76%→8%, Hosting: 44%→3%) were successfully resolved, but operational issues (PMS: 0%→47%) emerged as the new dominant problem.

💰 Revenue Growth Trend

+11.5% CAGR
₹60L ₹50L ₹40L ₹30L ₹47L ₹52L ₹59L 2023 2024 2025 +11% +12%

⏰ On-Time Delivery Rate Trend

2023
24%
24%
2024
58%
58%
2025
54%
54%
Target
70% Goal
70%

📈 Compound Annual Growth Rate (CAGR)

+11.5%
Revenue CAGR
+7.6%
Project Volume
+11.5%
Team Growth
+10.3%
CSAT Recovery

📅 Quarterly Project Distribution

35 25 15 0 2023 2024 2025
2023 (95 projects)
2024 (105 projects)
2025 (110 projects)

🔮 2026 Forecast Scenarios

❌ Without PMS/CRM

CSAT Score2.9-3.1
On-Time Delivery45-50%
Client Churn Risk15-20%
Revenue Impact-₹8-10L

✅ With PMS/CRM

CSAT Score3.8-4.1
On-Time Delivery68-72%
Client Retention92-95%
Revenue Impact+₹12-15L