TREND ANALYSIS OUTPUT
Analysis Period: 2023-2025 (3 Years)
Method: Year-over-Year Comparison
Date: March 2025
Data Source: Zoro Technologies (n=310 projects)
Descriptive Statistics - Yearly Summary
| Metric |
2023 |
2024 |
2025 |
3-Year Total/Avg |
| Number of Projects |
95 |
105 |
110 |
310 |
| Revenue (₹ Lakhs) |
47.15 |
52.38 |
58.72 |
158.25 |
| CSAT Score (1-5) |
2.8 |
3.6 |
3.4 |
3.27 |
| On-Time Delivery % |
24% |
58% |
54% |
45% |
| Team Size |
42-48 |
48-52 |
52-58 |
55 (avg) |
Year-over-Year Percent Change
| Metric |
2023→2024 |
Direction |
2024→2025 |
Direction |
Status |
| Projects |
+10.5% |
↑ |
+4.8% |
↑ |
Growing |
| Revenue |
+11.1% |
↑ |
+12.1% |
↑ |
Growing |
| CSAT Score |
+28.6% |
↑ |
-5.6% |
↓ |
⚠️ Mixed |
| On-Time % |
+141.7% |
↑ |
-6.9% |
↓ |
⚠️ Slipping |
| UI/UX Revisions |
-42.9% |
↓ |
-21.4% |
↓ |
✅ Resolved |
| Hosting Incidents |
-65.2% |
↓ |
-62.5% |
↓ |
✅ Resolved |
| PMS Issues |
New |
— |
+591.7% |
↑ |
🔴 Crisis |
CSAT Score Trend Analysis
Figure 1: Customer Satisfaction Score (2023-2025)
Issue Distribution by Year
| Issue Category |
2023 |
2024 |
2025 |
Trend |
| UI/UX Issues |
76% |
15% |
8% |
↓ Resolved |
| Hosting Issues |
44% |
10% |
3% |
↓ Resolved |
| SEO Issues |
30% |
35% |
28% |
→ Stable |
| PMS/CRM Issues |
0% |
18% |
47% |
↑ Crisis |
Note: Issue migration observed - technical issues resolved, operational issues emerged
Compound Annual Growth Rate (CAGR)
| Metric |
2023 Base |
2025 Current |
CAGR |
Assessment |
| Revenue |
₹47.15L |
₹58.72L |
+11.5% |
Healthy growth |
| Project Volume |
95 |
110 |
+7.6% |
Healthy growth |
| Team Size |
45 |
55 |
+10.6% |
Scaling appropriately |
| CSAT Score |
2.8 |
3.4 |
+10.3% |
Recovered but volatile |
Revenue Trend Analysis
Figure 2: Revenue Growth (₹ Lakhs)
2026 Forecast Scenarios
| Metric |
Scenario A: No PMS |
Scenario B: With PMS |
Difference |
| Projected CSAT |
2.9 - 3.1 |
3.8 - 4.1 |
+0.9 to +1.0 |
| On-Time Delivery |
45% - 50% |
68% - 72% |
+18% to +27% |
| Client Churn Risk |
15% - 20% |
5% - 8% |
-10% to -12% |
| Revenue Impact |
-₹8L to -₹10L |
+₹12L to +₹15L |
₹20L - ₹25L |
Key Trend Findings
Summary
- Revenue: Consistent 11.5% CAGR growth across all three years
- CSAT: V-shaped recovery (2.8 → 3.6 → 3.4) - recent decline due to operational issues
- Technical Issues: Successfully resolved - UI/UX down 83%, Hosting down 87%
- Operational Issues: PMS-related issues grew from 0% to 47% of all complaints
- Issue Migration: Problems shifted from technical to operational domain