CORRELATION ANALYSIS OUTPUT

Variables: CSAT, UI/UX Revisions, Hosting Incidents, On-Time %, PMS Issues, Lag %
Method: Pearson Correlation (2-tailed)
Date: March 2025
Data Source: Zoro Technologies Customer Survey (n=310)

Correlations

CSAT UI/UX Rev Hosting On-Time % PMS Lag %
CSAT 1.000 -.584** -.412** .721** -.389** -.523**
UI/UX Revisions -.584** 1.000 .186* -.412** .234* .367**
Hosting Incidents -.412** .186* 1.000 -.156 .089 .201*
On-Time % .721** -.412** -.156 1.000 -.298** -.445**
PMS Issues -.389** .234* .089 -.298** 1.000 .512**
Lag % -.523** .367** .201* -.445** .512** 1.000

** Correlation is significant at the 0.01 level (2-tailed)
* Correlation is significant at the 0.05 level (2-tailed)

Correlation Strength Legend

Strong + r ≥ 0.70
Moderate + 0.40 ≤ r < 0.70
Weak |r| < 0.40
Moderate - -0.70 < r ≤ -0.40
Strong - r ≤ -0.70

Descriptive Statistics

Variable N Minimum Maximum Mean Std. Deviation
CSAT Score 310 2.50 4.20 3.48 .42
UI/UX Revisions 310 1.00 5.00 2.20 .85
Hosting Incidents 310 0.00 8.00 2.10 1.45
On-Time Delivery % 310 35.00 85.00 54.00 12.30
PMS Issues 310 5.00 120.00 45.00 28.50
Average Lag % 310 2.00 25.00 11.50 5.20

Key Correlations with Customer Satisfaction

Figure 1: Correlation Coefficients with CSAT
On-Time Delivery
+0.721
UI/UX Revisions
-0.584
Average Lag %
-0.523
Hosting Incidents
-0.412
PMS Issues
-0.389

Interpretation

Strong Correlations (|r| ≥ 0.50)

Relationship r Interpretation
CSAT ↔ On-Time Delivery +.721 Strong positive: Better delivery timing strongly improves satisfaction
CSAT ↔ UI/UX Revisions -.584 Moderate negative: More revisions substantially reduce satisfaction
CSAT ↔ Lag % -.523 Moderate negative: Project delays reduce customer satisfaction
PMS ↔ Lag % +.512 Moderate positive: PMS issues are associated with project delays

Key Findings

  1. On-Time Delivery has the strongest positive correlation with CSAT (r = .721)
  2. UI/UX Revisions show a notable negative correlation (r = -.584)
  3. PMS Issues correlate with Lag % (r = .512), suggesting systemic issues
  4. All predictor variables show expected directional relationships with CSAT